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How cv66 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data cv66 collects from your account, how we use it, who we share it with, and how you can request…

Data collected transparentlyYour rights protectedSecure account storageContact us any timeMalaysia-specific terms
cv66 How cv66 Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Privacy Rights

Email Our Privacy Team Send your data access, correction or deletion request directly to our privacy inbox at…
Live Chat Support Our live chat is available around the clock.
Written Correspondence For formal written requests regarding your personal data, submit your query through the contact…
DATA HANDLING PRACTICES

Six Ways We Protect Your Data at cv66

From the moment you make your first deposit — whether via Touch 'n Go, GrabPay, Boost or FPX — to every session you start on cv66.

Encrypted Data Transmission

Every data packet between your device and our servers travels over TLS encryption. This applies to your login credentials, payment method tokens for Touch 'n Go and GrabPay, and any personal details you update in your account profile.

Cookie Policy and Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage or reject non-essential cookies at any time through the cookie preference centre linked in our site footer.

Account Security Measures

Your password is stored as a salted hash — we never hold it in plain text. We also offer two-factor authentication on your account. Unusual login attempts from new devices trigger an email alert to your registered address immediately.

Data Retention Schedule

We keep active account data for as long as your account remains open. After account closure, transaction records are retained for the minimum period required under applicable Malaysian financial regulations, then deleted from live systems.

Third-Party Data Sharing

We share data only with payment processors handling your Boost or FPX transactions, identity verification partners required by law, and our hosting infrastructure provider. We do not share your data with advertisers or marketing networks.

Your Right to Request Changes

You have the right to access a copy of the personal data we hold, correct inaccurate details, or request deletion where no legal obligation requires us to retain it. Submit requests through our privacy contact channels and we will respond within 14 days.

Common Questions About Your Privacy at cv66

If you are based in Shah Alam or anywhere else in Malaysia, these answers explain your specific data rights and how our privacy processes work in practice.

We collect your name, email address, phone number, and payment identifiers — such as your Touch 'n Go wallet reference or FPX bank token. We also log device type, IP address and session timestamps for security purposes.

Send a data access request to our privacy team via the contact form on cv66.pw or through live chat. Mark your message as a privacy request, include your registered email, and we will respond within 14 calendar days.

Yes. Where no legal or regulatory obligation requires us to retain your data, we will delete it upon your verified request. Transaction records tied to Malaysian financial regulations may need to be kept for a set minimum period before deletion.

We share data only where necessary — with payment processors for your GrabPay or Boost transactions, identity verification partners required by applicable law, and our hosting provider. We do not sell or pass your data to advertisers.

We use session cookies for login continuity and analytics cookies to see which pages are used most. Non-essential cookies can be managed or switched off via the cookie preference centre in our site footer at any time.

Once your account is closed, we retain transaction and identity records only for the minimum period required under applicable Malaysian law. After that period expires, the data is removed from our live systems and backups.

Contact our privacy team directly via email or live chat on cv66.pw. If you feel your concern has not been resolved, you may also escalate to the relevant data protection authority in Malaysia as permitted under local law.